JTC Education
Services
JTC EDUCATION – PRIVACY POLICY
Last updated: Monday, 19 January 2026
This Privacy Policy explains how JTC Education FZ LLC (“JTC Education”, “we”, “us”, “our”) collects, uses, stores and protects personal information through our website and the JTC Education mobile/web App (“App”). By using our services, creating an account or booking lessons, you agree to the practices described in this Policy. If you do not agree, please do not use our services or provide personal information to us.
Information We Collect
We collect information that you provide when you create or access an account (Parent or Student), browse our website, use the App, book lessons, make payments, or communicate with us. This may include your name, email address, phone number, hashed password, lesson requests, booking details, communication history and any information you provide regarding your child’s educational needs. If you are a Student, we may also collect your date of birth, school, curriculum, and any study preferences you provide.
If you are a Tutor, we collect information required to onboard you and process payments, including your name, address, bank details, lesson availability, meeting link and professional background.
When you use our website or App, we automatically receive technical information such as your device type, operating system, IP address, unique device identifiers, crash logs and diagnostic data. This helps us operate, secure and improve our services.
When making payments, your card details are processed directly by our payment provider, Stripe. JTC Education does not store full card numbers on its servers. Where you authorise future or recurring payments, your card details are securely stored by Stripe on its own systems in accordance with their security standards. Stripe provides us with information about your payment status but not your full card details.
We may also collect profile photos when you grant the App permission to access your camera or photo library.
How We Use Your Information
We use personal information to create and maintain accounts, manage linked Parent/Student profiles, schedule and deliver lessons, provide follow-up notes, and support communication between families, Tutors and our team. Information also helps us personalise your experience, process payments, issue invoices and refunds, and maintain accurate lesson records.
We use technical and usage information to keep the App functioning securely, troubleshoot issues, prevent fraud, and improve performance. We may also send you updates about services, policies and operational matters such as schedule changes or billing notifications. Where permitted by law, we may also send marketing communications. You may opt out of marketing messages at any time.
If you contact our support team, we use the information you provide to resolve your enquiry.
We process personal information only where permitted by law. This includes processing that is necessary for the performance of a contract, compliance with legal obligations, our legitimate interests (such as service improvement and fraud prevention), or where you have given consent.
How We Share Information
We share your information only when required to provide our services. This includes sharing Parent/Student lesson requests and essential contact information with Tutors you choose to work with. Tutor profiles may also be visible to prospective families.
We share payment information with Stripe for secure processing, and technical data with our hosting provider (Amazon Web Services). Both act as trusted service providers under strict data protection obligations.
We do not sell personal information. If JTC Education is ever involved in a merger or business transfer, user information may be transferred as part of that transaction.
We may disclose information when required by law, including court orders, government requests or safeguarding concerns, or when necessary to prevent fraud, security risks or harm.
Storage and Security
Your data is stored on secure servers, primarily hosted by Amazon Web Services. We implement technical and organisational measures such as encrypted connections, firewalls, access controls and continuous monitoring to protect your information. Although we take reasonable steps to safeguard data, no system can guarantee absolute security.
We retain personal information only for as long as needed to deliver our services, meet legal obligations or resolve disputes. For example, account and billing records may be retained for statutory accounting periods, while inactive user accounts may be deleted or anonymised after a period of inactivity. Data no longer required is deleted or anonymised.
International Transfers
Because our infrastructure and service providers may be located outside your country of residence, your information may be transferred across borders. By using our services, you consent to this international transfer. All transfers comply with applicable data protection laws.
Users in the EU/EEA and UK
If you are located in the EU, EEA or UK, JTC Education FZ LLC is the Data Controller for your information. Tutors act as independent data controllers in relation to lesson delivery and student feedback, and as data processors where they access information through our platform.
You have rights under GDPR, including the right to access, correct, delete or restrict your information, the right to object to processing in certain circumstances, and the right to withdraw consent where processing is based on consent. You may contact our Data Protection Officer at enquiries@jtceducation.com for assistance with these rights.
Children’s Use of the App
Minors may only use the App through a Student account that is linked to and supervised by a Parent/Guardian account. Parents or Guardians may contact us at enquiries@jtceducation.com to request review, correction or deletion of their child’s information.
Your Rights and Choices
You may request access to the personal information we hold about you, ask us to correct inaccurate information, delete your account, or withdraw consent where applicable. You may also request restrictions on certain processing activities. We may ask for proof of identity before responding to such requests.
If you wish to delete your account or update your information, you may contact us at enquiries@jtceducation.com.
Cookies and Tracking Technologies
Our website and App may use cookies or similar technologies to improve functionality, analyse usage and enhance user experience. You may disable cookies through your browser, although some features may not function correctly if cookies are disabled.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data practices. Significant updates will be communicated through the App or via email. Continued use of our services after changes are published constitutes acceptance of the updated Policy.
Contact Us
If you have questions or concerns about this Privacy Policy or how your information is used, you may contact us at:
Email: enquiries@jtceducation.com
Data Protection Officer: enquiries@jtceducation.com
Address: JT030113, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, UAE
Last updated: Monday, 19 January 2026
This Privacy Policy explains how JTC Education FZ LLC (“JTC Education”, “we”, “us”, “our”) collects, uses, stores and protects personal information through our website and the JTC Education mobile/web App (“App”). By using our services, creating an account or booking lessons, you agree to the practices described in this Policy. If you do not agree, please do not use our services or provide personal information to us.
Information We Collect
We collect information that you provide when you create or access an account (Parent or Student), browse our website, use the App, book lessons, make payments, or communicate with us. This may include your name, email address, phone number, hashed password, lesson requests, booking details, communication history and any information you provide regarding your child’s educational needs. If you are a Student, we may also collect your date of birth, school, curriculum, and any study preferences you provide.
If you are a Tutor, we collect information required to onboard you and process payments, including your name, address, bank details, lesson availability, meeting link and professional background.
When you use our website or App, we automatically receive technical information such as your device type, operating system, IP address, unique device identifiers, crash logs and diagnostic data. This helps us operate, secure and improve our services.
When making payments, your card details are processed directly by our payment provider, Stripe. JTC Education does not store full card numbers on its servers. Where you authorise future or recurring payments, your card details are securely stored by Stripe on its own systems in accordance with their security standards. Stripe provides us with information about your payment status but not your full card details.
We may also collect profile photos when you grant the App permission to access your camera or photo library.
How We Use Your Information
We use personal information to create and maintain accounts, manage linked Parent/Student profiles, schedule and deliver lessons, provide follow-up notes, and support communication between families, Tutors and our team. Information also helps us personalise your experience, process payments, issue invoices and refunds, and maintain accurate lesson records.
We use technical and usage information to keep the App functioning securely, troubleshoot issues, prevent fraud, and improve performance. We may also send you updates about services, policies and operational matters such as schedule changes or billing notifications. Where permitted by law, we may also send marketing communications. You may opt out of marketing messages at any time.
If you contact our support team, we use the information you provide to resolve your enquiry.
We process personal information only where permitted by law. This includes processing that is necessary for the performance of a contract, compliance with legal obligations, our legitimate interests (such as service improvement and fraud prevention), or where you have given consent.
How We Share Information
We share your information only when required to provide our services. This includes sharing Parent/Student lesson requests and essential contact information with Tutors you choose to work with. Tutor profiles may also be visible to prospective families.
We share payment information with Stripe for secure processing, and technical data with our hosting provider (Amazon Web Services). Both act as trusted service providers under strict data protection obligations.
We do not sell personal information. If JTC Education is ever involved in a merger or business transfer, user information may be transferred as part of that transaction.
We may disclose information when required by law, including court orders, government requests or safeguarding concerns, or when necessary to prevent fraud, security risks or harm.
Storage and Security
Your data is stored on secure servers, primarily hosted by Amazon Web Services. We implement technical and organisational measures such as encrypted connections, firewalls, access controls and continuous monitoring to protect your information. Although we take reasonable steps to safeguard data, no system can guarantee absolute security.
We retain personal information only for as long as needed to deliver our services, meet legal obligations or resolve disputes. For example, account and billing records may be retained for statutory accounting periods, while inactive user accounts may be deleted or anonymised after a period of inactivity. Data no longer required is deleted or anonymised.
International Transfers
Because our infrastructure and service providers may be located outside your country of residence, your information may be transferred across borders. By using our services, you consent to this international transfer. All transfers comply with applicable data protection laws.
Users in the EU/EEA and UK
If you are located in the EU, EEA or UK, JTC Education FZ LLC is the Data Controller for your information. Tutors act as independent data controllers in relation to lesson delivery and student feedback, and as data processors where they access information through our platform.
You have rights under GDPR, including the right to access, correct, delete or restrict your information, the right to object to processing in certain circumstances, and the right to withdraw consent where processing is based on consent. You may contact our Data Protection Officer at enquiries@jtceducation.com for assistance with these rights.
Children’s Use of the App
Minors may only use the App through a Student account that is linked to and supervised by a Parent/Guardian account. Parents or Guardians may contact us at enquiries@jtceducation.com to request review, correction or deletion of their child’s information.
Your Rights and Choices
You may request access to the personal information we hold about you, ask us to correct inaccurate information, delete your account, or withdraw consent where applicable. You may also request restrictions on certain processing activities. We may ask for proof of identity before responding to such requests.
If you wish to delete your account or update your information, you may contact us at enquiries@jtceducation.com.
Cookies and Tracking Technologies
Our website and App may use cookies or similar technologies to improve functionality, analyse usage and enhance user experience. You may disable cookies through your browser, although some features may not function correctly if cookies are disabled.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data practices. Significant updates will be communicated through the App or via email. Continued use of our services after changes are published constitutes acceptance of the updated Policy.
Contact Us
If you have questions or concerns about this Privacy Policy or how your information is used, you may contact us at:
Email: enquiries@jtceducation.com
Data Protection Officer: enquiries@jtceducation.com
Address: JT030113, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, UAE
